Magodo GRA Phase 1

Refunds Policy

Refunds Policy

ETH10k Limited offers easy and quick Refund on your refund orders.

1. When do you process a Refund?

Refunds are generally initiated in the following scenarios:

  • When Prepaid Orders are cancelled by Customer/Seller/ETH10k before delivery (Please read our Cancellation Policy)
  • If our courier partner is unable to deliver the order
  • If you wish to return the product, in accordance with our Return Policy

2. How long does it take to process Refund?

Refund depends upon the mode of payment. Please refer to the list below:

  1. my10kplus: 1 – 2 Business days
  2. Debit card: 3- 5 Business days
  3. Wallets: 3-5 Working Days

In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your banks customer care number to know the status of the transaction.

3. How long does it take to initiate a Refund?

For some orders, we initiate Refund within 2 working days of receiving the product at our end. In other cases, we initiate the Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines.

4. When does a Refund get declined?

Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.

5. When does a Refund happen in the form of my10plus?

    1. Refund is done in the form of my10kplus, when incorrect banking details are provided at the time of placing return request
    2. If my10kplus are used while placing an order, the respective order will also be refunded in the form of my10kplus
    3. If customer chooses for refund in form of my10kplus

6. Do Refunded my10kplus have an expiry date?

my10kplus refunded against Prepaid order have no expiry date. For details, please refer to the my10kplus page.

 

7. How do you process Refund for an order, purchased using a Gift Card?

In case of order placed using Gift Card, Refund will be credited to your my10kplus 

8. How can I track the status of my Refund?

In extreme cases, it takes up to 2 weeks for refund to reflect in your account after it has been initiated. However, refund in the form of my10kplus are credited within 24 hours of initiation.

9. Will my shipping charges be refunded if I ship the product?

In case of Self-Shipment, ETH10k will reimburse the courier charges up to N1,500 in form of my10kplus.

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